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The LAPA LTD aims to address all concerns raised by customers in a prompt and efficient manner, with the intent the complainant is satisfied with our response and that lessons learned have been implemented by circulation within the LAPA LTD organization.
Logging all complaints and suggestions for improvement is important to allow us to identify areas where there is scope to improve quality and safety of care and where a particular trend emerges that, in isolation, may have gone unnoticed. Any complaint logged is taken for the LAPA LTD General Manager review directly.
The LAPA LTD fosters a culture of no blame and supports staff to learn from potential mistakes or errors in judgement.